Terms of Service

(hereinafter referred to as the «Terms of Use of the Service» or «Terms»).

1. Introduction.

EXPS delivery service (hereinafter referred to as the "Delivery Service") provides services for sending postal items abroad. By ordering services from the Delivery Service, you, as the sending party (hereinafter referred to as the "Sender Party" or "Client") agree that the following terms and conditions will apply to you and the receiving party (hereinafter referred to as the "Recipient Party").

In the event of any contradiction and/or inconsistency between the provisions of these Terms and any other publications in any media, correspondence, messages, as well as any information that has been and/or will be received from any persons, regardless of whether they are employees of the Delivery Service or not, including warranties, written or oral agreements, obligations or statements in connection with or not in connection with advertising promotions and other events, the provisions of these Terms shall prevail.

In these Terms, the masculine gender is used for convenience only. All phrases in the masculine gender also include feminine and/or plural references.

The division into sections and section headings are for convenience only and will not be used for interpretation.

Terms, concepts or expressions in these rules that have not been defined will be interpreted in accordance with generally accepted practice and the laws of the State of Israel.

The delivery service "EXPS" belongs to the company
S.A.A.A. INTERNATIONALSHIPPING SERVICES LTD., registered in Israel under number 516755907.
Website of the Delivery Service "EXPS": www.exps.co.il;
Address: SHMUEL HANATZIV 30, NETANYA,

4228135, ISRAEL

Phone: +972 77 2102145

Email: klient@exps.co.il;

2. Rules of service and procedure for rendering services.

2.1. The Delivery Service may, at its sole discretion and at its option, forward mail items to the country of destination and/or transit and perform the necessary processing of items, including transportation, distribution, delivery, as well as other operations with mail items by any means and by any necessary persons, in accordance with the service plan determined by the Delivery Service.

2.2. To send a parcel, a person wishing to use the service orders the delivery service by calling the Delivery Service customer service.

2.3. The service is considered ordered from the moment the client actually confirms his/her desire to call a courier from the Delivery Service to the client’s place of residence and/or location.

2.4. The departure of the Delivery Service courier at the customer's request is considered an integral part of the parcel delivery service. The customer may refuse the ordered service only before the first notification of the customer about the planned arrival of the courier, but in any case before the actual visit of the courier to the address where the customer ordered the service. After the courier's visit, the ordered service cannot be cancelled.

2.5. The order for sending a parcel is placed by the courier of the Delivery Service to the customer's address or by telephone by the customer service at the discretion of the Delivery Service.

2.6. When placing an order for sending a parcel, the client pays an amount of 100 shekels, which is taken into account when calculating the final cost of the order and is non-refundable.

2.7. After placing an order, the client receives a package kit, the necessary forms and stickers.

2.8. After the customer is notified that the parcel is ready for dispatch and the customer service has pre-checked the correctness of the accompanying documents, the parcel will be accepted from the sender within 5 working days in regular populated areas and up to 10 working days in remote populated areas of Israel. The specified terms may be extended at the discretion of the Delivery Service.

2.9. According to the clause, the remote settlements are: settlements in the Golan Heights, the northern border, settlements in the Arab sector, settlements in the Jordan Valley, settlements beyond the Green Line (territories), settlements in the Gaza Strip, Eilat, the Dead Sea and the Arava.

2.10. Beyond the “green line” in populated areas that pose a security threat, services are not provided.

2.11. The delivery service has the right, at its own discretion, not to provide services on Fridays, Saturdays, holidays and pre-holiday days.

2.12. The Delivery Service operates from Sunday to Thursday from 9:00 to 21:00. The work of couriers and/or customer service may also be carried out at other times and/or on other days of the week at the discretion of the Delivery Service.

2.13. The Delivery Service will make every effort to deliver parcels to the addressee as soon as possible. At the same time, the Delivery Service does not guarantee and is not responsible for the exact and/or maximum delivery times of parcels. Any delivery times that are indicated and/or may be indicated in publications, mass media, correspondence, messages and/or communicated by the Delivery Service employees verbally or in writing are approximate and estimated, are not final and can be changed by the Delivery Service at its own discretion.

2.14. During periods preceding holidays and during holidays in Israel or in countries of delivery and/or transit, during sanctions, quarantine, military actions and other unforeseen circumstances, as well as during November and December (the period of online sales), delays in delivery or receipt of parcels are possible.

2.15. Delivery of the item and its transfer to the addressee in the country of destination is carried out at the discretion of the Delivery Service either at the location of the addressee or to the post office of the local postal service indicated by the sender in the “Postal code” column.

2.16. The maximum weight of a parcel cannot exceed 20 kg. The sender declares and is responsible for compliance with the maximum weight. If at any stage of the parcel's transportation it is revealed that the actual weight of the parcel has exceeded 20 kg, the Delivery Service and/or transit mail and/or the mail of the destination country have the right, at their discretion:

• Stop delivery of a parcel
• Cancel discounts and promotional prices for parcel delivery;
• Request payment for exceeding the maximum parcel weight;
• Return the parcel to the sender, charging him/her with the full cost of returning the parcel.

2.17. The maximum size of a parcel accepted for delivery is 45X45X35 cm.

2.18. The final cost of the parcel depends on the destination, the weight of the parcel and the dimensions of the parcel. If the price of the parcel is determined per kilogram, then the kilogram and its fractional part will be rounded up to the whole kilogram (for example: 10.3 kg will be considered as 11 kg).

2.19. Each visit of a representative and/or courier of the Delivery Service to the client increases the cost of delivery of the parcel by 30 shekels, with the exception of the first visit.

2.20. The cost of services is the same for all settlements in Israel, with the exception of remote settlements specified in paragraph 2.9., where each component of the delivery may be increased by 20 shekels at the discretion of the Delivery Service.

2.21. If items prohibited for transportation or import into the transit or destination country were found in the parcel, the cargo was undervalued for customs purposes, customs duties, other taxes and fees related to the shipment or the cost of delivery were not paid within the established time frame, or the receiving party cannot be found or identified, or the receiving party refuses to accept the shipment for any reason, or for other reasons at the discretion of the customs authorities, security services, postal services or the Delivery Service, the shipment may be returned to the sender at his expense, or the parcel and its contents may be fully or partially confiscated or destroyed and the cost of the parcel is not subject to compensation.

2.22. The tracking code for the shipment is provided to the sender by the Delivery Service after the parcel has been received by the postal service of the transit or destination country and registered with this postal service. Tracking of the shipment is available on the website of the postal service of the transit or destination country, if the tracking service is provided by this postal service.

3. Rules for payment of services.

3.1. Full payment for the delivery of the parcel will be made by the sender before the start of export customs procedures for this parcel.

3.2. Payment can be made by one of the following methods at the customer's choice:

• VISA / MASTERCARD credit card issued in Israel;
• BIT application;
• Bank transfer;
• Payment in cash.

Cash payment, which requires the presence of a company representative, increases the cost of parcel delivery by 30 shekels.

3.3. In case of non-payment or partial payment for the services of the Delivery Service, the process of sending the parcel will be suspended until full payment is made, and the costs associated with the suspension of sending and storage of the parcel will be borne by the sender.

4. Packing, sending and inspection of the parcel.

4.1. Parcels must be packed by the sender in a manner that prevents damage to the contents of the parcel, does not contain dangerous or prohibited items, does not violate legal regulations, rules and restrictions of customs and postal services, IATA, ICAO and ADR requirements.

4.2. It is prohibited to combine several parcels into one package or parcel.

4.3. It is prohibited to send fragile or breakable items.

4.4. It is prohibited to send the contents specified in Section 6 of these Conditions.

4.5. Before sending the parcel, the sender must independently familiarize himself with the customs rules and instructions, prohibitions and restrictions that apply to the contents of the parcel and ensure that the contents meet the requirements of the destination country.

4.6. The parcel and/or items in the parcel may be opened without notice to the sender for inspection by customs services, security services or other official and/or authorized persons at their discretion.

4.7. In the event of detection of items prohibited for transportation or import, excess of the permitted duty-free value or weight of the shipment, discrepancy between the declared contents or value, the parcel may be subject to customs duty or the shipment may be seized in whole or in part and its value is not subject to compensation.

5. Customer declaration.

5.1. Each parcel must be accompanied by a written declaration in which the sender clearly and legibly fills in all the necessary data in Latin letters, including those related to the sender, recipient, contents of the parcel, its value, date of filling in the declaration, and signs in the space provided for signature.

5.2. By signing the declaration, the sender confirms that all data specified in the declaration is filled in correctly, is complete and reliable, the list of items, their quantity and value correspond to the actual contents of the parcel, the total cost of the parcel is indicated correctly, the weight of the parcel does not exceed the norm of 20 kg, the parcel does not contain prohibited or dangerous contents, the sender is familiar with the requirements of customs legislation, import rules to the country of destination, restrictions of postal and transport companies, IATA, ICAO and ADR requirements, as well as the Terms of the EXPS delivery service.

6. Contents that are prohibited from being sent.

6.1. Contents that are prohibited or restricted under the provisions of any law in Israel and/or in the transit country and/or in the destination country and/or in the agreements or regulations of international air or sea or land transportation, the Universal Postal Union (UPU), the International Air Transport Association (IATA), the International Civil Aviation Organization (ICAO), the Agreement concerning the International Carriage of Dangerous Goods by Road (ADR) and any other organizations regulating the safety and legality of the transportation of goods are prohibited from being sent.

6.2. The list of prohibited attachments includes, but is not limited to, the following items:

• Alcohol and alcohol-containing items, perfumes and deodorants, any aerosols;
• Tobacco, tobacco products and smoking mixtures;
• Money, banknotes, coins, travellers' checks;
• Valuables, antiques, art and antiques;
• Jewelry, precious stones and items made from them;
• Precious metals, platinum, gold, silver and items made from them;
• Documents, counterfeit goods;
• Medicines, psychotropic drugs, food additives;
• Drugs and narcotic drugs;
• Weapons, ammunition, explosives and toxic substances;
• Dangerous and flammable materials;
• Seeds, living organisms, animals, human remains, animal remains, ivory;
• Perishable goods or food products without original packaging;
• Lithium batteries, gas cylinders;
• Items or materials that, due to their nature or packaging, may pose a danger to humans, other cargo, a vehicle, or cause damage to cargo or equipment;
• Other items prohibited or restricted for transportation and/or import into the transit country and/or destination country;
• Items containing any electrical goods and/or electronics and/or goods containing microcircuits and/or any electrical wires and/or undeclared items and/or other attachments prohibited for transportation by regular airlines.

6.3. Responsibility for compliance with the requirements related to the contents of the parcel shall be extended solely to the sender of the parcel. Acceptance of the parcel by the Delivery Service shall not relieve the sender of liability in the event of the presence of prohibited contents.

6.4. The sender shall pay the Delivery Service all additional costs related to the operations, processing or delivery of the parcel with prohibited contents.

6.5. The Delivery Service may, at its sole discretion, refuse to accept and deliver any parcel, as well as suspend its delivery at any stage of delivery, if the parcel contains prohibited contents, is improperly packaged, if the weight or dimensions of the parcel exceed the permissible limits, the sender's or recipient's data is missing in full or in part, is incorrect or erroneous, or the declaration on the quantity and assessment of the contents of the parcel is filled out incorrectly, as well as in the event of incomplete payment for services.

7. Liability and Compensation.

7.1. The delivery service will compensate the sender for the loss of the item, except for the cases specified in paragraph 2.21. The amount of compensation will depend on the amount of damage caused, but in any case the amount of compensation will not exceed the equivalent of 100 US dollars. In the event of payment of compensation for the loss of the entire item, the cost of delivery of this item paid by the client to the Delivery Service will be offset against future items.

The delivery service, at its discretion, may require documents confirming the value of the parcel to pay compensation.

7.2. The delivery service shall not be liable in the event of delay, damage or loss caused by circumstances beyond its control, or as a result of the processing and customs clearance process, decisions of the security service, any other similar service or any other official, or due to unforeseen circumstances or special events specified in paragraph 2.14. The Delivery Service shall not be held liable in the event of improper packaging, prohibited contents, damage caused by the nature of the contents, or due to the fault of the sender or recipient.

7.3. In order to determine the shipment as lost, the sender must notify the Delivery Service by e-mail at klient@exps.co.il within 180 days from the date of full payment for the package that the recipient has not received the shipment. A claim for compensation submitted earlier will not be considered.

If the Delivery Service is unable to determine the exact location of the package or the reason for its delay, seizure or destruction within 90 days from the date of receipt of the above message, the shipment will be considered lost.

7.4. The compensation amount and/or reimbursement of the delivery fee will be paid within 30 days from the date the shipment is determined to be lost in accordance with paragraph 7.3. of these Terms and after the Delivery Service receives the documents necessary to substantiate the claim and determine the actual cost of the parcel.

7.5. If the parcel was returned to the sender or delivered to the recipient after compensation was paid, the sender undertakes to return to the Delivery Service the full amount of compensation and/or reimbursement of the cost of delivery paid to the sender.

7.6. The Delivery Service may demand compensation from the sending party for damage caused by its shipment.

8. Additional Payments.

8.1. The price of delivery of the shipment does not include the cost of additional insurance, taxes and fees that may be applied to the shipment in Israel and/or in the destination countries. In the event of customs duties or other taxes and fees associated with the shipment, the responsibility for paying them lies with the sender.

8.2. The sender will pay the Delivery Service for any additional costs, customs duties, storage, late payment, cost of return and/or destruction and/or any other costs that the Delivery Service will bear in connection with the sent parcel.

9. Membership in the Star Club customer club.

9.1. By ordering services from the Delivery Service, the client confirms that he/she has joined the Star Club client club and agrees to the processing of his/her personal data, receipt of notifications, publications, discounts and promotions that are sent or will be sent by any means of communication to members of the Star Club client club and/or clients of the EXPS Delivery Service.

10. General Terms and Conditions.

The Delivery Service, at its sole discretion, may update these terms and conditions from time to time by posting a new version on the website www.exps.co.il in the public domain.

The Client should check this page to be familiar with the updated version of the EXPS Delivery Service Terms and Conditions.