Popular questions
You can send documents or parcels abroad using Express Post Service. We ship worldwide by sea and air.
To arrange delivery, you must request a courier to your home. You can calculate the rate on our website, in the "Cost Calculator" section.
To request a courier to your home, please contact the EXPS operator at 077-223-3166 or 051-278-4994 or submit a callback request on the company's website in the "Contacts" section. If you have any questions, please contact our customer service specialists at 077-223-3166.
A list of countries we deliver to is available on the company's website in the "Destinations" section. The most popular destinations include Russia, Ukraine, Belarus, Uzbekistan, Georgia, Moldova, Europe, Asia, and Africa, the USA, Canada, and others. If you have any questions, please contact our customer service specialists at 077-223-3166.
Information on goods prohibited for shipment by EXPS can be found on the website in the "Destinations" section for each country on the list, where prohibited goods are detailed. For detailed advice on your shipment, please contact our customer service department at 077-223-3166.
To send parcels and documents, you can arrange for a courier to your work or home address by submitting a callback request in the "Contacts" section. Please note that courier pickups are not available in public places.
Since different countries have different regulations for accepting shipments, it is best to contact our customer service department at 077-223-3166 for assistance with shipping your shipment. EXPS specialists will answer all your questions and provide advice specifically regarding your shipment.
To calculate the cost of shipping parcels and documents abroad, you can use the special "Cost Calculator" tool on our website. To send parcels, you need to know the physical weight, dimensions, number of pieces, estimated value of the cargo, as well as the destination country, city, and postal code.
Tracking codes are sent via WhatsApp messages after your parcel crosses the border of the destination country. You can track your mail yourself on the company websites, the link to which you will receive in the message, or by contacting the customer service department at 077-223-3166.
If the recipient fails to collect the parcel on time at the post office or fails to pay the required customs duties and the parcel is returned to the international sorting center, the sender, in addition to the shipping costs already paid, is responsible for the same cost for reshipping it to the recipient.
IMPORTANT: The returned parcel remains in the international sorting center warehouse and cannot be transferred to EXPS!
It can only be resent to the recipient using the address specified in the declaration or by redirection. The parcel cannot be split into multiple parcels or have any of its contents removed.
If the recipient refuses to pay for reshipment, the parcel will be disposed of unilaterally at the customer's expense, without any compensation or reimbursement for the value of its contents.
The cost of disposing of the parcel is equal to the cost of shipping the parcel.
You can invite a courier to your work or home address and deliver your cargo or documents. You can also request a callback on our website in the "Contacts" section.
Yes, you can use your own packaging to ship your shipment, as long as it's intact and sturdy. For more information on packaging, please contact our customer service department at 077-223-3166.
This is the registration of an individual's actions, as well as all their belongings, when crossing the customs border. Any goods or vehicles undergo customs control when exported from or imported from abroad. Customs regulation is governed by international law and international conventions developed by the World Customs Organization.
This is a fee assessed by customs officials. The amount is calculated based on global customs legislation and the laws of the country where customs clearance takes place. Customs duties may be included in the shipping cost or paid separately at the request of customs authorities.
The duty-free entry threshold is indicated for each country in its description on the company's website in the "Destinations"